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Welcome to Strategic Operational Solutions Services page. Our services are specifically targeted at defining, designing, building and implementing the disciplines necessary to create a manageable and maintainable information systems enterprise. In short, we build “infrastructures” that meet business needs today and in the future. _________________________________________________________________________
Introduction Many companies, indeed most companies, are demanding the delivery of ever increasing business functionality from their IS Departments. The IS departments are suffering from lack of resources and time to not only deliver, but also to maintain and sustain delivery of these computer based services. IS is quickly caught up in a vicious cycle of technology implementation. There is little regard for business processes essential to stabilize delivery and maintain harmony between the the business and the delivery of IS services.
The “Information Systems Business Processes” are actually a set of disciplines required to ensure IS is a well managed, well disciplined corporate asset. The IS Department is perceived as a “valued business enabler”.
Examples of these disciplines are listed below.
- Change Management / Problem Management / Incident Management
- Configuration, Asset and Inventory Management
- Performance Management and Capacity Planning
- Backup / Restore & Recovery Management / Disaster Recovery Management
- Security Management / Availability Management / Service Level Management
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