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Service Level Mgmt
  •     Links to     Managing Services
  • Managing Issues
  • Change, Problem
  • Incident Mgmt.
  • Managing Assets
  • Configuration, Asset,
  • Inventory Mgmt.
  • Managing for
  • Tomorrow
  • Availability, Performance
  • Capacity Planning
  • Managing
  • Day-to-Day
  • Security, Operations,
  • Network Mgmt.
  • Managing
  • Expectations
  • Application, Relationships
  • Service Levels,
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    Our Definition

     Service Level Management is an integrated set of processes ensuring the delivery of service constantly meets or exceeds contracts, operational commitments or existing Service Level Agreements SLA’s. Integration with Problem and Change Management is essential.

     Effect of Implementation

    • Defines the working relationship between IT and the client in measurable terms
    • Integrates with problem management to provide detailed data
    • Integrates with change management to assess the impact and govern the rate of all change activities.
    • Integrates with configuration, alert and asset management to provide client value