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Welcome to our self-assessment page. The questions are not meant to intimidate or be accusatory, but rather to promote a healthy understanding as to what management disciplines your company may be very good at and those that may need assistance.

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Service Level - Service Delivery

• Does your system meet the business availability requirements? i.e. (7 X 24)
• Does your system deliver adequate transactional response times? (< 2 seconds)
• Do you have service level information agreed to by your customers?
• Are service levels flexible to yearly review, maintained and managed?

Change, Problem & Incident Management

• Are the changes being implemented without causing production impacts?
• Are the problems being managed to the client’s satisfaction?
• Are the number of problems growing?
• Do you have accurate data on your Configuration? Assets? Inventory?
• Are changes reflected in that data automatically ?

Backup, Restore and Recovery - Disaster Recovery Services

• Are all backup & recovery services regularly tested?
• Is disaster recovery just data or is there a more detailed plan?

Risk Analysis of Business Dependency on IT

• What is the financial & business risk to your business if the systems are down?
• How long could your business survive? Do you know for sure?
• What image does IS portray to your internal & external clients?
• Are you ready to compare your service levels with your business competitors?

Reality of the Situation. Accurate Information is a Necessity!

• Do you readily have the information to judge your operational readiness?
• Do you have the process-driven disciplines to manage your enterprise?

Enterprise

Management

is an

 Investment

that saves

$$Money$$

yet,

increases

CUSTOMER

Satisfaction!