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Performance Mgmt & Capacity Planning
  •     Links to     Managing Services
  • Managing Issues
  • Change, Problem
  • Incident Mgmt.
  • Managing Assets
  • Configuration, Asset,
  • Inventory Mgmt.
  • Managing for
  • Tomorrow
  • Availability, Performance
  • Capacity Planning
  • Managing
  • Day-to-Day
  • Security, Operations,
  • Network Mgmt.
  • Managing
  • Expectations
  • Application, Relationships
  • Service Levels,
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    Our Definition

     IT Performance is generally a measurement of abilities to perform for all components individually and as a collective service delivery unit. The measurements are compared to known standards and modified as per a specific company requirement. i.e. one company may require sub second response time while another finds 2 seconds to be adequate.

    Capacity planning is the ability to use the availability data to make intelligent decisions on present changes or future expansions to ensure the targets are met or exceeded. Linkage to Change and Problem Mgmt is essential.

     Effect of Implementation

    • Performance Management ensures continuity between IT business requirements and IT                  business delivery
    • Performance is linked problem mgmt as to issues degrading performance
    • It is linked to change mgmt as a proactive awareness of impacts to performance
    • It is monitored by real time tools as part of configuration and alert management