click logo for home page
Contact Us
Operations Mgmt
  •     Links to     Managing Services
  • Managing Issues
  • Change, Problem
  • Incident Mgmt.
  • Managing Assets
  • Configuration, Asset,
  • Inventory Mgmt.
  • Managing for
  • Tomorrow
  • Availability, Performance
  • Capacity Planning
  • Managing
  • Day-to-Day
  • Security, Operations,
  • Network Mgmt.
  • Managing
  • Expectations
  • Application, Relationships
  • Service Levels,
    		•

    Our Definition

    Operations Management pertains to the day-to-day functions required to maintain IT service delivery. Operations uses the discussed processes to perform many of the tasks. Operations Management includes enterprise-wide monitoring and measuring. It also includes defining, documenting and first level analysis of all incidents that may affect service delivery.

     Effect of Implementation

    • Operations ensures day-to-day service delivery is managed and surprises are eliminated.
    • Operations normally performs and manages all backup activities. In many cases they also                manage all recovery actions to ensure service continuity.
    • Operations works closely with the Help Desk function to maintain customer satisfaction.
    • Operations ensures any day-to-day issues are dealt with and become part the input information to longer term architecture and planning functions.