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Customer Relationship Mgmt
  •     Links to     Managing Services
  • Managing Issues
  • Change, Problem
  • Incident Mgmt.
  • Managing Assets
  • Configuration, Asset,
  • Inventory Mgmt.
  • Managing for
  • Tomorrow
  • Availability, Performance
  • Capacity Planning
  • Managing
  • Day-to-Day
  • Security, Operations,
  • Network Mgmt.
  • Managing
  • Expectations
  • Application, Relationships
  • Service Levels,
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    Our Definition

     Customer Relationship Management involves the total linkage of every known piece of information about a customer and using this knowledge wisely to create, nurture and maintain a very highly professional business relationship between the customer and the service provider.

     Effect of Implementation

    • Automated Customer Relationship Mgmt. allows for added value & informed communications.
    • Managing all aspects of the relationship ensures customer ownership
    • Linking Service Level Mgmt. and Customer Relationship Mgmt. enhances the perceived value of services delivered by providing meaningful service delivery information.