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Change Management
  •     Links to     Managing Services
  • Managing Issues
  • Change, Problem
  • Incident Mgmt.
  • Managing Assets
  • Configuration, Asset,
  • Inventory Mgmt.
  • Managing for
  • Tomorrow
  • Availability, Performance
  • Capacity Planning
  • Managing
  • Day-to-Day
  • Security, Operations,
  • Network Mgmt.
  • Managing
  • Expectations
  • Application, Relationships
  • Service Levels,
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       Our Definition

     Changes include anything that may potentially affect the delivery of IT services. This includes all hardware, software, environment, network and third party services. There is a difference between ‘production, development & test’ environments and the processes for managing change are also unique. Managing all change activities from concept to completion fall under Change Management. 

     Effect of Implementation

    • Controlling the changes will control the problems. 85% of all incidents & problems are caused by changes being implemented. (Gartner & others)
    • Change control allows standards to be enforced
    • Change control indicates what changes fix what problems or caused what problems
    • Operating costs will immediately start to diminish and Availability numbers will increase within a short time period.