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Availability Mgmt
  •     Links to     Managing Services
  • Managing Issues
  • Change, Problem
  • Incident Mgmt.
  • Managing Assets
  • Configuration, Asset,
  • Inventory Mgmt.
  • Managing for
  • Tomorrow
  • Availability, Performance
  • Capacity Planning
  • Managing
  • Day-to-Day
  • Security, Operations,
  • Network Mgmt.
  • Managing
  • Expectations
  • Application, Relationships
  • Service Levels,
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    Our Definition

     Providing Services Availability is the whole purpose of an IT department. Therefore the measurement and management of availability becomes the key indicator of success or failure. Availability Management is the processes, tools & people working in harmony to provide the data and meaningful information necessary to make informed decisions on maintaining IT service delivery.

     Effect of Implementation

    • Availability is really the measurement of end-to-end performance over time and continuous availability is the ultimate goal to strive for
    • Availability is one of the primary input to Service Level Management
    • It integrates with all other processes to provide the big picture of service delivery and estimated IT value to influence client satisfaction
    • Implementing & integrating Availability Management allows for continuous monitoring and proactive reaction to ensure client satisfaction