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Our Definition
Customers or Users of an information systems service only run applications. They only presume the infrastructure is well managed and will always be available. Therefore, it is a wise idea to emphasize the management of applications.
Application Management is the discipline of monitoring, maintaining and delivering user required applications. Once again, elimination of any surprises in service delivery and ensuring a proactive approach to “customer first” pays big dividends.
Effect of Implementation
- Application Management provides real customer value by managing at a customer level.
- Automated Application Management linked to Network Mgmt. provides real time operations
- Automated Application Management eliminates costly processes for problem resolution.
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